Analyze calls and chats for insights
A custom-built solution, engineered from the ground up for your exact workflow.
Expert setup, configuration and rollout of the leading platform on the market.
Extensions, custom modules and workflows on top of your existing platform.
Clean, reliable integrations that connect this into the rest of your stack.
Conversation intelligence software transcribes and analyzes calls and chats for coaching and insight. Romanov Solutions builds, implements, and integrates these tools. Whether you need a custom build, a faster implementation, or a tailored clone you own outright, Romanov Solutions delivers Conversation Intelligence Software that fits how your team actually works — engineered to scale and built to last.
We start with your real workflow, not a template. From discovery through architecture, delivery and support, you get senior engineers who have shipped Customer Service in production — not a hand-off to juniors. Every engagement is scoped honestly and built to integrate cleanly with the rest of your stack.
Based in Hallandale Beach, Florida, we provide hands-on, in-person Conversation Intelligence Software across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach and Bal Harbour, backed by a worldwide global team for clients anywhere. You get local accountability with global delivery capacity.
Headquartered in Hallandale Beach, Florida, we provide on-site and remote Conversation Intelligence Software development & integration across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach, Bal Harbour, Surfside and Dania Beach — backed by a worldwide global team delivering around the clock. Local businesses get in-person support; clients anywhere get the same senior engineering.
Service ZIP codes include 33009, 33019, 33020, 33021, 33023, 33024, 33025, 33004, 33154, 33160, 33180, 33162, 33139, 33141, 33301, 33308, 33312, 33027, 33028, 33029, 33010, 33431.
Maximize expansion and net revenue retention
Capture and share organizational knowledge
Unify customer data into a single profile
ITIL-aligned support for internal and IT requests
Engage and qualify leads through chat
Engage customers across the lifecycle
Automate appointment reminders and confirmations
Guide customers through screens in real time
Manage customer and employee experience programs
Tell us what you need — we'll scope it honestly and show you the fastest path to production.