Score and improve agent interaction quality
Expert setup, configuration and rollout of the leading platform on the market.
Extensions, custom modules and workflows on top of your existing platform.
Clean, reliable integrations that connect this into the rest of your stack.
Ongoing management, monitoring and optimization so it keeps performing.
Contact center QA software evaluates and scores agent interactions to improve quality. Romanov Solutions implements, customizes, and integrates QA tooling. Whether you need a custom build, a faster implementation, or a tailored clone you own outright, Romanov Solutions delivers Contact Center Quality Assurance Software that fits how your team actually works — engineered to scale and built to last.
We start with your real workflow, not a template. From discovery through architecture, delivery and support, you get senior engineers who have shipped Customer Service in production — not a hand-off to juniors. Every engagement is scoped honestly and built to integrate cleanly with the rest of your stack.
Based in Hallandale Beach, Florida, we provide hands-on, in-person Contact Center Quality Assurance Software across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach and Bal Harbour, backed by a worldwide global team for clients anywhere. You get local accountability with global delivery capacity.
Headquartered in Hallandale Beach, Florida, we provide on-site and remote Contact Center Quality Assurance Software development & integration across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach, Bal Harbour, Surfside and Dania Beach — backed by a worldwide global team delivering around the clock. Local businesses get in-person support; clients anywhere get the same senior engineering.
Service ZIP codes include 33009, 33019, 33020, 33021, 33023, 33024, 33025, 33004, 33154, 33160, 33180, 33162, 33139, 33141, 33301, 33308, 33312, 33027, 33028, 33029, 33010, 33431.
Dispatch and manage on-site service teams
Modern digital-first customer support
Analyze calls and chats for insights
Measure loyalty with Net Promoter Score
Track and attribute inbound phone calls
Support customers across social channels
Log, track, and resolve customer complaints
Collect and act on customer feedback
ITIL-aligned support for internal and IT requests
Tell us what you need — we'll scope it honestly and show you the fastest path to production.